Refund policy

Return and Refund Policy

At T.J BEATTIE & J.P CLIFFORD, we believe that an organized desk inspires a creative and productive mind. Whether you have purchased our high-precision rulers, crafted pen holders, or durable document folders, we want you to be delighted with your order. If you find that a product does not meet your expectations, our transparent and straightforward Return and Refund Policy is here to ensure a seamless experience.

30-Day Return Window

We offer a generous 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition as when you received it—unused, undamaged, and complete with all original tags, labels, and packaging.

  • Desk accessories (rulers, pen holders, folders) must show no signs of physical wear, scratches, ink stains, or alterations.

  • You must provide a valid receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us: Send an email to our support team at [email protected] within 30 days of delivery. Please include your order number, details of the item(s) you wish to return, and the reason for the return (photos are helpful if the item arrived damaged or defective).

  2. Review & Authorization: Once your request is reviewed and approved, our team will provide you with return instructions and details on sending your package. Please note: Items sent back to us without first requesting a return will not be accepted.

  3. Ship Your Package: Securely pack your item(s) to avoid damage during transit and mail them to our official return address:

    Return Address:

    12-14 Lobelia Court

    New Beith, QLD 4124

    Australia

Note: Unless the return is due to our error (e.g., wrong item received, manufacturing defect), customers are responsible for covering return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your ruler arrives bent or broken, your pen holder is cracked, or your folder is damaged or incorrect, contact us immediately at [email protected]. We will evaluate the issue promptly and arrange a free replacement or a full refund at no extra cost to you.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Customized or personalized office supplies.

  • Gift cards or downloadable digital materials.

  • Items marked as "Final Sale" or promotional clearance.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically back to your original method of payment within 5 to 10 business days. Please remember it may take additional time for your bank or credit card company to post the refund to your account.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as processing times vary. If you’ve done all of this and still have not received your refund, please contact us at [email protected].